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The roles of managers differ in many cases, as they may have
different responsibilities in an organization. Managers are the heads
of organizations and departments within organizations, and are
responsible for proper functioning of their areas.
Managers are in charge of leading their teams from the front and
ensuring the smooth running of an organization, and so, for this they
have to do their utmost to ensure it. Though most people might have the
impression that being in the position of a manager might mean that it
is a kind of position that demands dictatorship. This is because this
position demands a person to be in charge of situation. An example of
this is the importance of managers to ensure that customers are
satisfied with services provided by an organization.
It has been said that customers have been largely dissatisfied every
time new front desk employees replace the older and more experienced
ones. “Employee retention is the key to customer retention, and
customer retention can quickly offset higher salaries and other
incentives designed to keep employees from leaving” (Asher, 1989). Of
course, the approaches to this issue are greatly dependent on a
managers individual approach. In this regard, it must be asserted that
decision making is a process in which they make use of common sense
notions and come to decisions through careful reasoning, the extent of
which is directly dependent on the complexity of a dilemma.
The manner in which an organization functions directly depends on
the way that it is managed. There are various approaches involved in
managing businesses in contemporary times. Considering the influence of
globalization, there are many things that individuals have to keep in
mind. This is because depending upon where an organization has been
located and the type of people who are on the staff, an organization
develops a culture of its own. Also, it needs to be greatly considered
that inter-nation socio-cultural, economic and technological forces
impact the way that managers act. This is particularly focused upon
when there are crises in the markets that have been triggered by
political turn-arounds. However, in regular day-to-day business life,
business strategy implemented in a particular market determines the
success that an organization would have. In a highly competitive world,
business strategy is vital to success and as demonstrated by some
individuals an ordinary business can be converted into a massive chain
of outlets on an international scale. Coming into play with this are
legal-political influences as well, as these determine the actions that
managers may conduct.
Business leadership in the light of globalization today is a field
that requires the best of skill in managing business practices. Indeed,
leading a business is a responsible job, and in this highly competitive
and globalized world quality leadership in an organization is of great
importance. Considering managers running organizations, it must be
asserted that their decisions are ones that are largely influenced by
their own thoughts about themselves, their experiences, their
organizations, their employees, etc. in addition to the external
forces.
Managing businesses today is a sensitive process that defines
whether or not a business will be successful. Business Leadership today
is a science that requires the best of skills that one should be
equipped with to survive in places like the international market or as
top producers in a single country.
Competition is tough nowadays since there are many who are aware of
all the tricks in managing business. With certain businesses emerging
as the leaders in the market they also have to prove themselves and
remain there. Becoming number one is easier than remaining number one.
This is because of the fact that there will be other businesses that
will mimic similar strategies in order to reach where any other has.
Indeed, strategies might be directly dependent on the decisions taken
to implement them. In the light of decisions being made by an
individual it may be said that there must have been factors that
influenced an individual who took such decisions. This can be said
because of the fact that “world views, mores, taboos, and sanctions are
among the social influences that shape and guide our behavior” (Harvey,
1998). Managing workforce diversity effectively through strategies aids
in increasing an organizations output and this is because these
strategies are ones that curtail illnesses of diverse workforces,
thereby favoring greater working conditions (Russell & Midge
Wilson, 1996).
Depending upon where an organization has been located and the type
of people who are on the staff, an organization develops a culture of
its own. The type of management involved also influences the culture to
a great extent. These two factors are similar to sociological
perspectives of the society and the ruling bodies. Finally, it must be
asserted that for the smooth running of the organization, a manager
needs to be aware of the various cultures that its employees belong to.
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